Code of Conduct
Code of Conduct
Our main aim is for you and your guests to have an enjoyable experience at Wembley
Stadium, we therefore request all members, their guests and anyone else sitting in Club Wembley or Bobby Moore areas to behave in an appropriate manner and treat other members, their guests and our staff with respect.
You and your guests are required at all times to comply with the terms of your Seat or Box Licence Agreement, the Ground Regulations (which can be viewed by visiting wembleystadium.com and are located at all entrance points to the Stadium), as well as any terms and conditions of attendance of the relevant event holder.
Offensive, abusive or threatening behaviour, acts of aggression or violence, intentional damage and general nuisance will not be tolerated and may result in you or your guests being removed from the Stadium and possible termination of your Membership Agreement in addition to any possible criminal prosecution. Members are at all times responsible for the actions and behaviour of their guests.
You can flag any issues of racism, foul language, smoking or any other anti-social behaviour that occurs within the Stadium by texting ‘HELP’ to 66566. Each text costs one standard message at your network rate.
The Membership Services Team always have a presence in the Stadium on event days and if you would like to speak to a member of the team on the day then please visit us at one of the Membership Services Desks located opposite block 211 (EAST) and block 242 (WEST) and we will be able to assist you. In addition our phone line is open on event days so you can also contact us on 0800 783 1442.
Please follow the directions of staff and safety stewards at all times. If you discover an accident, fire or suspect package, please contact a member of staff or a safety steward immediately. If you have any queries or concerns, including concerns regarding the behaviour of other members or their guests or anyone else sitting in Club Wembley or Bobby Moore areas, please contact a member of staff or a safety steward as soon as possible. Any child under the age of 16 must be accompanied by a parent/guardian who is responsible for supervising the child.
Please remember that fans are not segregated in Club Wembley or Bobby Moore areas. Accordingly, club shirts/colours are not permitted at selected football matches. If you do wear club colours, we may, at our sole discretion, refuse you or your guest’s entry to the Stadium or remove you or your guests from the Stadium. Please note that the following items are not permitted at these selected events within Club Wembley or Bobby Moore areas.
• Replica clubs shirts • Hats in club colours and/or branding
• Flags in club colours or branding • Scarves in club colours
• Foam hands in club colours or branding • Bags with club brand on them
• Any clothing item with club brand on it • Badges and lanyards with club branding
• Face paint indicating an association to one team
Programmes and Valuables
Please make sure that your valuables are with you at all times and please take your programme with you when you watch the game.
We operate a no-remittance policy for security and safety reasons.
Wembley Stadium is a no smoking Stadium - this applies to the entire Stadium including the concourse areas and the seating bowl.
Please remain seated when watching events as standing may restrict the views of other members and their guests and/or cause safety and security risks. Persistent standing may result in ejection from the Stadium.
Please be considerate to others when using mobile phones.
We ask you and your guests to drink responsibly and respect others.
For football matches, drinking alcohol in view of the pitch is strictly forbidden during the period commencing 15 minutes before the start of the match and finishing 15 minutes after the end of the match. In Corporate Boxes, blinds will be closed during this time so that alcohol can be served and consumed inside the box if desired.
One Twenty & Bobby Moore
One Twenty and Bobby Moore members are requested to respect all players and officials during trophy presentations and while players and officials are walking to and from the Royal Box. You should refrain from any physical contact or inappropriate verbal exchange with any of the players or officials.